This study examines the auto injury reimbursement process from the claimant's perspective, providing information on 5,503 recent auto injury victims. This consumer panel survey, a comprehensive update of similar IRC studies conducted in 1977 and 1986, reveals current patterns in the economic cost of injuries, types of medical providers used, different sources of reimbursement, and attorney involvement in injury claims. The study also reports on consumer satisfaction with settlement amounts as it relates to the other variations in claim circumstances.
