Research Publications

Public Attitude Monitor 1999: Issue 2

This second issue of PAM 1999 examines two subjects. The first subject concerns public attitudes toward fraud in filing workers' compensation claims. The second subject concerns the computer problems associated with the year 2000.

Injuries in Auto Accidents: An Analysis of Auto Insurance Claims

This study of over 87,000 auto injury claims examines: types, variety, and severity of injuries; treatment of injuries; economic losses and insurance payments; attorney representation; and economic impact of attorney representation and its effect on timeliness of settlement. Injuries in Auto Accidents contains 90 tables, graphs, and charts that together with the text clearly depict the findings of this investigation. In addition, there are 38 supplementary tables in an accompanying appendix. This study contains comparative findings from similar studies conducted in 1992, 1987, and 1977, presenting a 20-year window of data. Also available: 1992 closed claim study Auto Injuries: Claiming Behavior and Its Impact on Insurance Costs, September 1994, 126 pages; 1987 close claimed and consumer panel study, Compensation for Automobile Injuries in the United States, March 1989, 187 pages; and closed claim study, Automobile Injuries and Their Compensation in the United States, March 1979, 254 pages plus 409 pages of tables in Vol. II.

Public Attitude Monitor 1999: Issue 1

This first issues of PAM 1999 examines public attitudes toward coping with the property damage caused by natural disasters. The survey found that 60 percent of Americans believe that a major natural disaster might occur in their area sometime in the next ten years. In spite of that belief, few homeowners have purchased the supplemental insurance needed to protect them from the potentially large financial losses associated with natural disasters.

Public Attitude Monitor 1998

The topics in the Public Attitude Monitor (PAM) 1998 report are covered in two issues. The first issue examines public perceptions of profitability of personal auto and homeowners lines of insurance. The regulation of insurance and choice in auto insurance are the two main topics covered in the second issue of PAM '98.

Public Attitude Monitor 1998, Insurer Profitability

The topics in the Public Attitude Monitor (PAM) 1998 report are covered in two issues. The first issue examines public perceptions of profitability of personal auto and homeowners lines of insurance. The regulation of insurance and choice in auto insurance are the two main topics covered in the second issue of PAM '98.

Public Attitude Monitor 1997, Drinking and Driving, Speeding

The Public Attitude Monitor (PAM) 1997 is based on four surveys covering the following topics: domestic violence, air bags, credit history, cell phones, truckers, aggressive driving, no-fault insurance, no-pay no play concept, fraud, speeding, and drinking and driving. The PAM 97 report will be issued in a series of releases, each covering single or related topics.

Fighting Fraud in the Insurance Industry, Second Edition

This report documents the various aspects of insurer efforts to fight fraud in the property-casualty insurance industry, including: the methods used to recognize and handle fraud, the use of SIUs, public education efforts, and fraud control spending. The study also updates information relating to companies' expanding anti-fraud efforts in conjunction with national and state organizations

Homeowners Loss Patterns in Eight Cities

This study demonstrates the variations in homeowners insurance loss experience across and within eight major U.S. cities and the communities within five miles of the cities' boundaries. The eight urban areas included in the study are Chicago, Detroit, Los Angeles, Milwaukee, New York City, New Orleans, Philadelphia, and St. Louis. The report provides detailed information on claim counts and dollar losses by six major causes of loss - fire, lightning and removal; liability and medical; wind and hail; water and freezing; theft; and all other causes of loss.

Public Attitude Monitor 1996

This survey examines consumer attitudes about cost containment issues including managed medical and auto care, fraud-fighting efforts, no-fault insurance, uninsured drivers, and the "values" insurance provides. The legal issues including attorney involvement in the claims process, personal injury lawsuits, and tort reform are explored in this edition. Highway safety issues such as air bag safety, red light cameras, and motorcycle helmet laws are examined. Consumer attitudes toward natural disaster subsidies also are explored.

Fairness and Balance in Residential Property Insurance:

A national public attitude survey of over 2,000 current/previous/potential homeowners was conducted by The Tarrance Group. Specific issues examined include availability of homeowners insurance, fairness of pricing and coverage choices, disparate impact, private and government programs for underserved markets, and other challenges in urban insurance markets.